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Returns Policy and Damage

In the event that your print is damaged in any way upon receipt, please contact us as soon as possible. We cannot be held responsible for any damage to, discrepancies in or shortages of delivered materials unless notified within 48 hours of receipt.

Any claims for damages must be supported by photographic evidence and we reserve the right and may request the return of the damaged article, which we will arrange the collection of. Claims of this nature will be limited to the cost of the order as charged by Kate Westaway Photography. No actions will be taken by Kate Westaway Photography without photographic proof or the receipt of the damaged item.

Any items returned to Kate Westaway Photography will be destroyed after investigation.

If you are eligible for a refund, we will reimburse the price you have paid for the goods by means of your original payment method. Alternatively we may offer to reprint and resend the item free of charge. Please note in this instance replacements will be sent using Royal Mail First Class delivery or our courier where appropriate.

Please note it is not our policy to offer both a refund and a reprint.

Our Terms and Conditions

The terms ‘Kate Westaway Photography’ or ‘our’ ‘us’ or ‘we’ refers to the owner of this website whose registered business is 2 Mizzymead Road, Nailsea, BS48 2HJ. All terms and conditions apply to Kate Westaway Photography. The term ‘you’ ‘your’ or ‘users’ refers to the users or viewer of our website.

All services provided by this website may only be used in accordance with the terms and conditions provided below. By using our services you agree to be bound by our terms and conditions.

Kate Westaway Photography reserves the right to make modifications and changes to these terms and conditions at any time and without prior notice. Up to date terms and conditions will always be available at

The placing of an order with Kate Westaway Photography creates a contract on the basis of these terms and conditions. These terms and conditions apply equally to all orders given, irrespective of method. It is the responsibility of the user of our services to be aware of our terms and conditions.

Nothing in this agreement will affect any consumer's statutory rights.

We reserve the right to send special offers and newsletters to account holders email addresses, with an instant unsubscribe option available.


Placing an order

The placing of an order online, via email, in person or by phone constitutes acceptance of prices shown on our website and you will be held liable for the full order value.

As all of our prints are made to order, in the event that you wish to cancel or amend an order please contact us within 24 hours. If you fail to do so and work has commenced on your order we will not offer any monetary compensation and you will be held liable for payment in full. 

Whilst we make every effort to identify obvious errors on order forms all information contained within your order form must be accurate and exact and we will not accept liability for missed or inaccurate information resulting in a final print product, which does not meet your satisfaction. In this instance provided Kate Westaway Photography has executed your order, as per your order form instructions you will be held liable for payment in full.

All sizes quotes are nominal and Kate Westaway Photography shall accept no liability for minor variations in size as a result of inadequate preparation of files. All orders are finished by hand and because of this we allow a tolerance of 2mm in each direction.


We will make every effort to ensure orders are completed within the stated lead times but cannot accept liability of consequential losses arising should these not be met. 

Payment for your order will still be due in full and no monetary compensation will be offered should we fail to meet a quoted delivery time. Kate Westaway Photography reserves the right to amend our delivery times during busy periods without prior notice.

Delivery of completed orders will be made on behalf of Kate Westaway Photography by Royal Mail or carefully selected courier companies.

Charges for postage, packing and delivery will be incurred and payable at the time of order. You shall be responsible for all customs and other duties and all related costs and expenses payable on any international transaction.

Where specified you will be required to sign for delivered work, or we will not be held responsible for any losses arising from the delivery.

Where Kate Westaway Photography has agreed to deliver goods to you, goods shall be delivered to the delivery address specified, if our representatives are unable to gain access to the delivery address or delivery is delayed due to any act or omission of the client, you will be held liable for any additional delivery costs incurred as a result of re arranging delivery.

Immediately upon receipt or collection of any goods, you should inspect and satisfy yourself with its condition.

If you fail to inform us within 48 hours after receipt or collection, of any defect or problem you shall be deemed to have confirmed that the goods are in a satisfactory condition upon delivery or collection and payment will be due in full.

Kate Westaway Photography maximum liability shall not exceed the total sum payable in connection with the relevant order. We shall not be liable for any loss of income or profits, loss of contracts or for any indirect or consequential loss or damage of any kind howsoever arising.

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